Returns

You can return purchased products within 14 days from the date you receive the package (does not apply to custom-made products). To do this, you can log in to your account and use the quick return feature.

1. Select products to return

Return all or only selected products from your order. You have 14 days to make a return.

2. Provide shipment details

Check the information “pulled” from your order and fill in any missing details, including shipping method, type of packaging, and the shipment date.

3. Pack and send the package

Pack the return in the same or another suitable packaging. Give the package to the courier, drop it off at a parcel locker, or at a shipping point. The products will return to the store.

You can also send the return to the address below:

Return Address:
Cozey Handmade
Krakowska 35/30

38-400 Krosno
698744553

Remember to include the receipt and a withdrawal statement from the contract. You can download the statement here: Withdrawal Form. If you use a different form, be sure to include your account number and clearly fill in your full name. This will speed up the refund process.

The 14-day return period is counted from the date you send the email with the withdrawal statement or the date of posting the return package. Returned goods must be complete (with tags) and not show signs of use. If the product does not meet these requirements, we will return it to you at your expense.

Refunds will be processed no later than 14 days after receiving the returned package. The refund method depends on the payment method used during the order. If the order was paid via instant transfer, the refund will be made the same way. In the case of a partial return, shipping costs will not be refunded.

The customer bears the costs of returning goods to the store. If an order was paid for but not collected, we refund the order value minus the cost of return shipping.

Complaints

If the product you purchased is defective, damaged, or does not match your order, we are happy to help resolve the issue. Below is the complaint procedure:

Email: shop@cozeyhandmade.pl

1. Describe the problem in detail and include all relevant information and documents, such as your order number.

2. We will respond to your complaint as soon as possible and provide further instructions.

3. If the complaint is accepted, we will aim to resolve it in the most favorable way for you. This may include replacing the product, repairing it, issuing a refund, or providing another form of compensation.

Complaint Address:
Cozey Handmade
Krakowska 35/30

38-400 Krosno
698744553

A detailed Returns and Complaints policy can be found here.